Policies

Payment Options

Visa, Mastercard, American Express, and Discover
PayPal
Google Checkout
Personal or Cashier's Check
Purchase Orders from credible institutions - subject to management approval

Important Information about Payment

For your security, your billing name, address, and zip code must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.

Cancellation Policy

If you wish to cancel your order before shipment, we will gladly provide a full store credit or refund.

If you wish to cancel your order after shipment, the customer must return all product at their own expense to receive a full store credit or refund. Actual shipping charges incurred to and/or from the destination will be deducted from the refund or credit if order is cancelled en route to customer.

Return Policy

If you wish to return your order within 30 days of delivery, you must call to receive a Return Authorization Number from our customer service staff or email us. Return shipping charges and arrangements will be the responsibility of the customer. Merchandise must be returned in original packaging. We do not credit back shipping charges of the original purchase. There will be a 20% restocking fee on all returned products.

Delivery Acceptance Instructions - IMPORTANT

1. All basketball equipment is shipped with 100% insurance coverage only if the below delivery acceptance guidelines are followed
2. When your order is delivered, inspect the outer carton and entire contents for any potential damage that may have occurred during shipment.
3. If it is clear that significant damage has occurred, refuse the delivery and contact us immediately for a replacement at no charge.
4. If any minor damage has occured that you believe can be replaced with parts, note damage on delivery receipt and accept equipment.
5. If you are unable to open and fully inspect entire contents on delivery, you must write "SUBJECT TO FURTHER INSPECTION" on the delivery receipt. This insures we are able to file a proper concealed damage claim with the carrier.
6. In the unlikely event the driver does not allow you to sign the delivery receipt in the above mentioned procedures, refuse delivery and call us.
7. Deliveries that are signed free and clear of damages will be the recipient's responsibilty. No exceptions.